Question 1

Another reviewer is already working on the same review. Should I wait?

Accepted Answer

You do not need to wait. Multiple reviewers can start a review independently. However, the first reviewer to complete the review submits the final result.

Question 2

Are there any limitations to scans in Rencore Governance?

Accepted Answer

Yes, SharePoint Libraries where any of the following parameters are set to true in SharePoint APIs will also not be scanned because they only contain content that does not constitute collaborative use cases:

Question 3

Are there any usage limitations?

Accepted Answer

You can use Rencore Governance with one or multiple tenants. Each connected Office 365 tenant requires its own subscription.

Question 4

Are there limits in regards to the size of the Office 365 tenant that is analyzed?

Accepted Answer

No, we tested Rencore Governance already with tenants of over 250,000 users. Rencore Governance scales its infrastructure automatically, but the amount of the data in the tenant may impact the frequency the analysis data is refreshed.

Question 5

Can I assign a security group as reviewers?

Accepted Answer

No. Currently, reviewer assignment supports Owners (automatic) and Specified users (individual users you select). Security group assignment is not available.

Question 6

Can I change a review schedule while a cycle is running?

Accepted Answer

Yes. Editing a review schedule takes effect for the next cycle. However, the currently running cycle uses the configuration that was active when it started.

Question 7

Can I change my decision after approving or declining?

Accepted Answer

No, once you submit an approval or decline decision, it cannot be changed through the Teams App. If you need to reverse a decision, contact your IT admin.

Question 8

Can I change the tiles on a Dashboard?

Accepted Answer

Yes, the dashboards are completely customizable. You can add/remove/reorder the tiles on a dashboard.

Question 9

Can I edit or cancel a request after submitting it?

Accepted Answer

Once submitted, requests follow your organization's governance workflow. Contact your IT admin if you need to modify or cancel a submitted request.

Question 10

Can I have more than one Workspace?

Accepted Answer

Yes, it is possible to set up more than one Workspace. This would be beneficial if you were a consultant and had access to multiple customer tenant(s).

Question 11

Can I purchase a subscription without a credit card?

Accepted Answer

Absolutely! If you prefer to pay via wire transfer, please contact our sales team directly.

Question 12

Can I reject a review assignment?

Accepted Answer

Yes. On the review start page, click Reject Review and provide a reason. You will be removed as a reviewer for that workspace.

Question 13

Can I restart a finished or canceled cycle?

Accepted Answer

No. Each cycle is a one-time execution. To review the same workspaces again, enable the review schedule for manual triggers, or wait for the next scheduled date for recurring triggers.

Question 14

Can I see what other reviewers changed?

Accepted Answer

After a review is completed, click the entry in your History tab to see a summary of all changes that were made, including which people or permissions were added or removed.

Question 15

Changes to Related Objects

Accepted Answer

With Release 7.4.2 the way that we show related objects is changing with two distinctive changes.

Question 16

Do I need to set up automations?

Accepted Answer

No, automations are optional. Without them, reviewers can still complete reviews and make changes to workspace access. Automations add post-review actions and handle edge cases.

Question 17

Do you offer a monthly subscription?

Accepted Answer

Yes, Rencore Governance (SaaS) is available for monthly subscription through the Azure Marketplace for the Essential, Professional, and Premium plans, supporting tenants with up to 1,000 users. Please note that monthly billing carries a 20% premium compared to annual billing.

Question 18

Do you support GCC & GCC high?

Accepted Answer

Yes, Rencore Governance can be self-hosted in your own Azure subscription in GCC and GCC high.

Question 19

Do you support multi-geo tenants?

Accepted Answer

Yes, Rencore Governance can analyze multi-geo environments.

Question 20

Does the Rencore Teams App work on mobile?

Accepted Answer

The Rencore Teams App is currently optimized for the desktop and web versions of Microsoft Teams. Mobile support may be limited.

Question 21

How do I find the number of users licensed for Rencore Governance?

Accepted Answer

It is possible to see the number of users licensed to Rencore Governance directly in Rencore Governance. This article shows both methods.

Question 22

How do I know if my reviews are effective?

Accepted Answer

Check the decision metrics on the cycle detail page: a high completion rate, a low Unreviewed count, and reviewers making meaningful decisions instead of rubber-stamping.

Question 23

How do I renew my subscription?

Accepted Answer

If you do not cancel your subscription, the license will renew automatically. We recommend reviewing your subscription requirements with your Customer Success Manager ahead of renewal to ensure your licensing continues to meet your governance needs.

Question 24

How is my data protected?

Accepted Answer

At Rencore we take data protection seriously. As such your data will be protected by the following:

Question 25

How long should I set the review duration?

Accepted Answer

It depends on your organization's responsiveness and the scope of the review. A 30-day window (the default) gives reviewers plenty of time, but shorter windows create more urgency.

Question 26

How often can I perform a scan?

Accepted Answer

Scans are performed automatically within Rencore Governance, so you are not currently able to schedule or force a scan. For more information, see the links below:

Question 27

I cannot find a template for what I need. What should I do?

Accepted Answer

Templates are created and managed by your IT admin. If none of the available templates fit your needs, contact your IT team to request a new template or ask for guidance on which existing template to use.

Question 28

I cannot find the Rencore Teams App in Microsoft Teams. How do I get access?

Accepted Answer

The Rencore Teams App must be deployed and enabled by your organization's IT admin. If you cannot find it in your Teams sidebar or the app catalog, contact your IT team to request access.

Question 29

I removed someone during a review but they still have access. Why?

Accepted Answer

Review changes are applied when you complete the review by clicking Complete on the summary page. If you are still in the middle of the review process, changes are queued but not yet applied.

Question 30

I see "Other Approvers" on an approval card. Do all approvers need to act?

Accepted Answer

This depends on how your admin configured the approval workflow. In some cases, a single approval is sufficient. In others, all listed approvers need to act.

Question 31

In which order do the services of a tenant get scanned?

Accepted Answer

Services will be scanned in the order of services shown on the inventory page. Currently, this is:

Question 32

Is Rencore Governance compliant with GDPR?

Accepted Answer

Yes, Rencore recognizes your right to confidentiality and is committed to protecting your privacy, as detailed in the Governance Terms of Service, Privacy Policy, and Data Processing Agreement.

Question 33

Is there a limit on how many emails can be sent daily?

Accepted Answer

Yes, there are two limits with regard to how many emails can be sent daily;

Question 34

What are the different types of users?

Accepted Answer

According to Microsoft, there are 4 types of users: Internal and external members, and Internal and external guests. The details of which are in Rencore Governance:

Question 35

What are the Limitations of Automations?

Accepted Answer

Automation consists of multiple steps that contain actions (e.g. Send a mail, disable a user account...). As such, there are some limitations to automation

Question 36

What are the Rencore Governance Enterprise Apps

Accepted Answer

Depending on how consent was given in Rencore Governance (Global consent or Consent per service), the following lists the Enterprise Applications that are installed when consent is given and the app applied when connecting a tenant.

Question 37

What are the Template codes shown for SharePoint Sites?

Accepted Answer

These codes are created and governed by Microsoft, Although, Microsoft does not create an official list of the template codes, it is possible to manually find out what template code was used for the site and what the code means. There are some useful online sources that have done the groundwork for you:

Question 38

What do the different actions on the summary page mean?

Accepted Answer

You may have the option to select additional actions beyond the standard Complete action, such as Archive, Delete, or other custom actions your admin configured.

Question 39

What does "Aggregating" status mean?

Accepted Answer

When a cycle starts, the system queries your Inventory to identify all workspaces matching your review scope and filters. During this phase, the status shows as Aggregating.

Question 40

What does "Rejected" mean as a decision?

Accepted Answer

It means all assigned reviewers declined the review assignment. This happens when reviewers feel they are not the right person to review a particular workspace.

Question 41

What does Rencore consider a Microsoft 365 user?

Accepted Answer

A user in the connected Microsoft 365 tenant needs to be licensed for Rencore Governance if all of the following conditions are met:

Question 42

What does the external access information in workspace details show me?

Accepted Answer

The Site Access and File Access sections show you exactly who has access to your workspace content and how. This includes external users (people outside your organization), anonymous sharing links, and organization-wide sharing.

Question 43

What happens after I submit a request?

Accepted Answer

Depending on your organization's setup, the workspace is either created immediately or sent to an approver for review. You can track the status of your request on the History tab of the Requests page, or in the Ongoing Requests section on your Home page.

Question 44

What happens if a workspace has no owner?

Accepted Answer

If a workspace has no owner assigned in Microsoft 365 and reviewer assignment is set to Owners, no reviewer is assigned for that workspace. The object review remains in Pending status and eventually expires.

Question 45

What happens if I do not act on an approval before the due date?

Accepted Answer

If the due date passes without a decision, the approval expires. The requester and your admin are notified. Check with your admin about your organization's policy for expired approvals.

Question 46

What happens if I do not complete a review before the due date?

Accepted Answer

The review expires and is moved to your History tab with an Expired status. Depending on your organization's configuration, expired reviews may trigger follow-up actions or notifications to your admin.

Question 47

What happens to "Unreviewed" workspaces?

Accepted Answer

Nothing changes. Unreviewed means no reviewer completed the review and the workspace stays as-is. If configured, a follow-up automation triggers for expired reviews.

Question 48

What happens when I stop a cycle?

Accepted Answer

All pending and in-progress object reviews are canceled. Reviews that were already completed or expired are preserved with their existing decisions and changes.

Question 49

What is a Workspace?

Accepted Answer

A workspace is a container to centrally manage all settings, connected apps, and users for all environments of the workspace. All data of a workspace is stored in the same data center and storage container and cannot be separated.

Question 50

What is an Environment?

Accepted Answer

Each workspace can have one or multiple environments that share the same workspace settings such as connected apps, users, storage accounts, and Azure datacenter.

Question 51

What is the difference between a manual and a scheduled review?

Accepted Answer

A manual review runs once when you trigger it, and the schedule auto-disables after the cycle finishes. A scheduled review runs automatically on a recurring cadence and stays enabled between cycles.

Question 52

What is the difference between Policies and Reports?

Accepted Answer

Reports allow the rendering of data as charts, whereas Polices only allow rendering as a Datagrid but can be used to trigger automations.

Question 53

What is the difference between Status and Decision?

Accepted Answer

Status tracks where a review is in its lifecycle (Pending, In Progress, Completed, Expired, Canceled). Decision tracks what happened to the workspace (Reviewed, Archived, Deleted, Rejected, Unreviewed, or a custom action).

Question 54

What is the retention time of that data?

Accepted Answer

Rencore Governance retains the collected data during your usage of our product, as it is required to build the dashboards, checks, and reports. Upon canceling the subscription, or otherwise no longer being a customer of Rencore, or at the end of a trial, we delete and purge the data after 30 Days.

Question 55

What permissions are required for review scopes?

Accepted Answer

Rencore Governance requires specific automation permissions depending on the scopes included in your review. The required permissions vary by scope, for example Owners and Members need the Users, Groups, and Teams automation permissions.

Question 56

What review steps should I enable?

Accepted Answer

Start with the basics: Owners and Members, which cover the most common governance needs. Add Site Access and File Access for deeper visibility into SharePoint sharing permissions.

Question 57

What services can I govern with Rencore Governance?

Accepted Answer

Currently, Rencore Governance supports the following services:

Question 58

Where is my data stored?

Accepted Answer

By default, data is stored in Azure Storage Accounts in one of the available datacenters that can be chosen upon Workspace creation.

Question 59

Who gets notified when a review starts?

Accepted Answer

The reviewers assigned to each workspace receive an email notification based on the Communication configuration in the review. For Owners assignment, this is the workspace owners.

Question 60

Why are all teams showing a default of 60 Applications?

Accepted Answer

All teams show a default of 60 applications due to these being Microsoft Apps that are pre-installed and available to every team. Some of these are internal (or legacy) apps, so they may not all appear in the Teams UI. Currently, the API response for Teams apps does not indicate whether an app is internal or manually installed, so we show all installed apps. Below is the list of pre-installed apps you could use in your report/policy/segment builder creations.

Question 61

Why are owners for distribution lists and mail-enabled security groups always 0?

Accepted Answer

Currently, it is not possible to scan the owners for these group types.

Question 62

Why are some features or navigation items missing?

Accepted Answer

Your admin controls which features are enabled for your organization. If you do not see a specific feature (like Workspaces or Reviews), it either has not been enabled or has not been rolled out to your organization yet.

Question 63

Why are system notifications not showing up in my workspace?

Accepted Answer

When system notifications are not showing up in your workspace, please check if "Demo Mode" has been enabled, since turning it on will hide all forms of notifications.

Question 64

Why did I receive a review assignment?

Accepted Answer

You received a review because you are an owner of a workspace that is part of a scheduled access review. Your organization uses reviews to regularly verify access.

Frequently asked questions